Local Pickup Policy + FAQ

*PLEASE READ ALL THE WAY THROUGH!*

Local Pickup is offered each Monday between 5-7PM. You will receive a reminder email on Monday morning/afternoon that your order is ready for pickup as long as you put in your email when you checked out (please make sure you do this each time!)

Any packages that do not get picked up will have to be shipped to you & you will receive a $15 invoice to your email on Tuesday. This will cover the cost of shipping + the materials & time it takes to get your local pickup order transported back to the warehouse and get it switched over in our system to shipping!

*Please note that this policy is in place to help make this process smoother! In the past we have had less than 50% of local pickups get picked up on Mondays & it creates a lot of extra time, materials, and energy on our end! We don't want to take local pickup away completely, so this is the best way we feel we can resolve this issue!

Q: If I miss local pickup, am I able to come the following Monday to pick up my order? A: Unfortunately, we are not able to hold orders that do not get picked up for an extra week. You will receive a $15 invoice via email which will cover shipping + the cost of materials + handling to get your package switched over to shipping.

Q: What is the cutoff to place an order and be able to pick it up on Monday? A: If you order by NOON on Monday, your order should be ready for pickup that evening. Be sure to keep checking your email on Monday if you placed an order after noon incase we end up being able to have your order ready for pickup!

Q: What if I didn't put my email in when I checked out? A: You won't be able to receive the courtesy reminder email on Mondays but as long as you place your order by noon on Monday, you can assume your order will be ready during the normal pickup slot.

Q: How do I know where to go to pick up my order? A: You will receive a reminder email on Monday morning/afternoon that your order is ready for pickup and this email will contain the local pickup address! Please email us at contact@shopconfetticloset.com if you need the address for the pickup slot?

Q: If I can't make it, can I have someone come pick up on my behalf? A: Yes!

For all other questions feel free to email us at contact@shopconfetticloset.com and we will be happy to answer any questions you have! :)